Quite often, even after we’ve chosen an item and purchased it successfully, there may be some things we might want to change or repair afterward - either during or following the delivery process, when filing a return or applying for using our warranty. Here we'll try to explain in plain terms how does our store’s warranty policy works and how you can be using it when shopping with us!

What Products are Provided with the Warranty?

Free return within 7 days due to product quality issues

  • Warranty Service

    There are differences in the after-sales policies of each category. You can contact our customer service (telephone, e-mail or online chat) for specific queries.
  • Instructions

    If you have problems using our products, contact our customer service (telephone, email or online chat) for help. You can also check our blog for help.
  • Recipes

    We will update a healthy recipe from time to time, you can view it on PINSOON Blog or PINSOON Facebook. It is free!

Where to Apply for Warranty Services?

All after-sales services can be applied through customer service (phone, email, online chat).

In What Cases the Warranty is Not Provided?

There can be two limits for the Warranties issued with the purchase of the product items on our website.

  • 1, 3 & 5 Years Limited Warranty

    The first one is the Warranty time frame, if it is limited to 1, 3 or 5 years. Hence the Lifetime Warranty is not time-restricted.
  • Artificial damage

    If the product is artificially damaged, it will not be guaranteed.

Change and Return

Filing a change or a return is an easy process, requiring nothing more than your proof of purchase (which usually is the receipt you received), the item itself and the return label printed out by you and put at the top of the package. You can contact our customer service for support.

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